Refund policy

30-day money-back guarantee

You have 30 days from the day your order is delivered to ask for a refund, for any reason. You do not need to explain yourself, send us photos, or fill in a form.

How to start a return

Email grainsnap.team@gmail.com with your order number. We reply within one business day with the return address and instructions. Please do not send anything back before you hear from us — parcels sent to our registered office cannot be received.

Condition of returned items

The camera and its accessories should come back complete, undamaged and in the retail box. Normal marks from trying the product out are fine. An unsealed memory card cannot be refunded for hygiene and data-integrity reasons, unless it is faulty.

Return shipping

If the product is faulty, arrived damaged, or is not what you ordered, we pay the return shipping. If you simply changed your mind, the return shipping is yours.

Refunds

Once your return reaches us we inspect it and issue the refund within 3 business days, to your original payment method. Depending on your bank, the money takes a further 5 to 10 business days to appear.

Faulty or damaged on arrival

Email us within 30 days of delivery. We replace the product or refund you in full, whichever you prefer, and we cover the return shipping.

Orders that have not shipped yet

Email us as soon as possible. If the order has not left the warehouse we cancel it and refund you in full, with no return needed.