Shipping policy

Free worldwide shipping

Shipping is free on every order, to every country we ship to. No minimum, no surcharge at checkout.

Where your order ships from

Orders are dispatched directly from our manufacturing partner in China. This is how we keep the price where it is and shipping free.

Processing

Orders are packed and handed to the carrier within 1 business day. Orders placed on a weekend or a public holiday are processed the next business day.

Delivery times

Once shipped, delivery takes 8 to 10 business days. Delivery times are estimates, not guarantees — carrier delays, customs inspections and peak periods can add a few days.

Tracking

Every order ships with real-time tracking. We email you the tracking number as soon as the parcel leaves the warehouse, and you can follow it from the Track your order page on this site. Tracking can take 2 to 3 business days to show its first scan.

Customs and import duties

Because orders ship internationally, your parcel may be subject to import duties, taxes or customs fees charged by the country it is delivered to. These charges are set by your local authorities, are not included in the price you paid us, and are the responsibility of the recipient. We cannot predict them or refund them. If you refuse a parcel because of customs charges, the order is treated as a change-of-mind return.

Wrong address

Check your shipping address carefully before you order. If you spot a mistake, email grainsnap.team@gmail.com immediately — we can correct it while the order is still processing, but not once it has shipped.

Lost or delayed parcels

If tracking has not moved for 10 business days, or your order has not arrived 20 business days after shipping, email us. We investigate with the carrier and either reship your order or refund you in full.